At One Health Assist, we strive to provide the best appointment booking experience for our customers, whether it's for virtual consultations or in-person clinic visits. We understand that there may be instances where you need to cancel your appointment or request a refund. To ensure transparency and clarity, we have established the following refund and cancellation policy:
  1. Cancellation Policy:
  2. 1.1. If you need to cancel your appointment, please notify us at least 24 hours before the scheduled start time. You can do this by accessing your booking details within the mobile app.
    1.2. Cancellations made in less than 24 hours will not be refunded.
    1.3. In case of unforeseen circumstances or emergencies, we understand that last-minute cancellations may be unavoidable. Please contact our customer support team as soon as possible to discuss your situation.

  3. Refund Policy:
  4. 2.1. If you are unsatisfied with the service provided during your appointment, please contact our customer support team within 24 hours of the appointment to discuss your concerns and eligibility for a refund.
    2.2. Refund eligibility will be determined on a case-by-case basis, taking into consideration factors such as the nature of the issue and the customer's satisfaction.
    2.3. If a refund is approved, it will be processed within a reasonable timeframe and using the original payment method used for the booking.

  5. Non-Refundable Situations:
  6. 3.1. Late cancellations made less than 24 hours before the scheduled start time.
    3.2. No-shows or failure to attend the appointment without prior notice.
    3.3. Incomplete or inaccurate information provided during the booking process that hinders the successful delivery of the service.

  7. Virtual Appointment-Specific Policies:
  8. 4.1. For virtual consultations, please ensure you have a stable internet connection and the necessary technology to participate effectively. Technical difficulties on your end may not be eligible for a refund.
    4.2. In case of technical difficulties from our end that prevent the successful delivery of the virtual consultation, we reserve the right to cancel or reschedule the appointment. We will make every effort to inform you in advance and provide an alternative solution.

  9. Clinic Appointment-Specific Policies:
  10. 5.1. For in-person clinic visits, please arrive at least 15 minutes before your scheduled appointment time to complete any necessary paperwork or check in procedures.
    5.2. In case of delays or unforeseen circumstances, we will make every effort to accommodate your appointment. However, excessive delays may require rescheduling, and we will inform you as soon as possible.

    Please note that this refund and cancellation policy applies to both virtual and clinic appointments made through our mobile app. Our customer support team will be happy to assist you with any additional terms and conditions or specific circumstances not covered here.

    We value your satisfaction and will work diligently to address any concerns or issues you may have. Should you have any questions or require further clarification regarding our refund and cancellation policy, please don't hesitate to reach out to our customer support team.

    Thank you for choosing One Health Assist for your appointment needs, whether virtual or in-person!