Privacy Policy

This Privacy Policy outlines how One Health Assist collects, uses, discloses, and protects the personal information you provide when using our mobile app for virtual and clinic appointment bookings. We are committed to protecting your privacy and ensuring the security of your personal data. By using our app, you consent to the collection and use of your personal information as described in this Privacy Policy.

Information We Collect

Personal Information: When you use our app, we may collect personal information such as your name, contact details, date of birth, medical history (if applicable), and payment information. This information is necessary to facilitate appointment bookings and provide our services.

Usage Information: We may collect information about how you interact with our app, including your device information, IP address, browser type, operating system, and app usage data. This helps us improve our app and personalize your experience.

Use of Information

We use the collected information to:

•Facilitate appointment bookings and provide the requested services.
•Communicate with you regarding appointments, updates, and related information.
•Personalize your experience and improve our app's functionality.
•Process payments and prevent fraudulent activities.
•Provide customer support and address inquiries or issues.
•Conduct research and analysis to enhance our services.
•Comply with legal obligations and enforce our Terms and Conditions.

Data Sharing and Disclosure

We may share your personal information with:

•Healthcare professionals or service providers to facilitate your appointments.
•Third-party vendors (e.g., payment processors, support tools, analytics) who help us deliver our services.
•Law enforcement or regulatory authorities when required by law or to protect our users.
•With your consent or as disclosed at the time of data collection.

Data Security

•We implement security measures to protect your personal data from unauthorized access, disclosure, or alteration.

•Industry-standard encryption is used to secure sensitive data transmitted through our app.

•However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Account Deletion and Right to Delete Personal Data

Your privacy rights and how to delete your account. You may request deletion of your account and personal information that we have collected through the app. Upon receiving your request and verifying your identity, we will deactivate your account and delete your personal data from our active systems unless we are legally required to retain certain information.

To request deletion, please contact us at [email protected] or use the in-app account settings feature (if available).
Once your request is processed, your account will be deactivated immediately and deleted within 15 days
Some information may be retained if required for legal compliance, fraud prevention, dispute resolution, or legitimate business purposes, in accordance with applicable law.
Even after account deletion, we may retain certain data in a de-identified or anonymized form for analytics or service improvement purposes.

You have the right to delete your account and request the removal of your personal data at any time. To delete your account, please visit the following link and follow the instructions:

Delete My Account

Upon submitting a valid request and after verifying your identity:

Your account will be deactivated immediately
Your personal data will be permanently deleted from our active systems within 30 days
Certain information may be retained only if required by law, for fraud prevention, dispute resolution, or compliance with legal obligations
Anonymized or aggregated data may be retained for analytical or service improvement purposes

If you face any issues deleting your account, you may contact us at [email protected] for assistance.

Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before sharing any data.

Information We Collect

Use of Information

We use the collected information to:

•Facilitate appointment bookings and provide the requested services.

•Communicate with you regarding appointments, updates, and related information.

•Personalize your experience and improve our app's functionality.

•Process payments and prevent fraudulent activities.

•Provide customer support and address inquiries or issues.

•Conduct research and analysis to enhance our services.

•Comply with legal obligations and enforce our Terms and Conditions.

Data Sharing and Disclosure

We may share your personal information with:

•Healthcare professionals or service providers to facilitate your appointments.

•Third-party vendors (e.g., payment processors, support tools, analytics) who help us deliver our services.

•Law enforcement or regulatory authorities when required by law or to protect our users.

•With your consent or as disclosed at the time of data collection.

Data Security

•We implement security measures to protect your personal data from unauthorized access, disclosure, or alteration.

•Industry-standard encryption is used to secure sensitive data transmitted through our app.

•However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Account Deletion and Right to Delete Personal Data

To request deletion, please contact us at [email protected] or use the in-app account settings feature (if available).

Once your request is processed, your account will be deactivated immediately and deleted within 15 days

Some information may be retained if required for legal compliance, fraud prevention, dispute resolution, or legitimate business purposes, in accordance with applicable law.

Even after account deletion, we may retain certain data in a de-identified or anonymized form for analytics or service improvement purposes.

You have the right to delete your account and request the removal of your personal data at any time. To delete your account, please visit the following link and follow the instructions:

Delete My Account

Upon submitting a valid request and after verifying your identity:

Your account will be deactivated immediately

Your personal data will be permanently deleted from our active systems within 30 days

Certain information may be retained only if required by law, for fraud prevention, dispute resolution, or compliance with legal obligations

Anonymized or aggregated data may be retained for analytical or service improvement purposes

If you face any issues deleting your account, you may contact us at [email protected] for assistance.