Privacy Policy:

This Privacy Policy outlines how One Health Assist collects, uses, discloses, and protects the personal information you provide when using our mobile app for virtual and clinic appointment bookings. We are committed to protecting your privacy and ensuring the security of your personal data. By using our app, you consent to the collection and use of your personal information as described in this Privacy Policy.

  1. Information We Collect:
  2. 1.1. Personal Information: When you use our app, we may collect personal information such as your name, contact details, date of birth, medical history (if applicable), and payment information. This information is necessary to facilitate appointment bookings and provide our services.
    1.2. Usage Information: We may collect information about how you interact with our app, including your device information, IP address, browser type, operating system, and app usage data. This information helps us improve our app and provide a personalized experience for you.

  3. Use of Information:
  4. 2.1. We use the collected information to:
    - Facilitate appointment bookings and provide the requested services. - Communicate with you regarding your appointments, updates, and service- related information.
    - Personalize your experience and improve our app's functionality.
    - Process payments and prevent fraudulent activities. - Respond to inquiries, provide customer support, and address any concerns or issues.
    - Conduct research and analysis to enhance our services and understand user preferences.
    - Comply with legal obligations and enforce our Terms and Conditions.

  5. Data Sharing and Disclosure:
  6. 3.1. We may share your personal information with:
    - Healthcare professionals or service providers to facilitate your appointments.
    - Third-party service providers who assist us in delivering our services (e.g., payment processors, customer support tools, analytics providers).
    - Law enforcement agencies or regulatory authorities when required by applicable laws or to protect our rights and the safety of our users.
    - With your consent or as otherwise disclosed at the time of data collection.

  7. Data Security:
  8. 4.1. We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
    4.2. We use industry-standard encryption technologies to secure sensitive data transmitted through our app.
    4.3. Despite our efforts, please note that no method of data transmission or storage can guarantee 100% security. Therefore, we cannot guarantee the absolute security of your information.

  9. Third-Party Links:
  10. 5.1. Our app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

  11. Effective date: 1 July-2023.