Terms & Conditions

4.1 The User acknowledges and agrees that the Platform is a technology-enabled healthcare facilitation platform and that the Company does not independently practice medicine, provide medical advice, diagnose medical conditions, prescribe treatment, operate pharmacies or laboratories, or provide emergency healthcare services unless expressly stated otherwise.

4.2 Medical consultations, healthcare opinions, diagnostic services, prescriptions, laboratory reports, wellness recommendations, treatment advice, and other healthcare-related services made available through the Platform may be rendered by independent healthcare professionals, laboratories, pharmacies, diagnostic centers, hospitals, wellness providers, or other third-party healthcare entities. Healthcare professionals offering teleconsultation or digitally enabled healthcare services through the Platform shall remain independently responsible for complying with applicable medical, professional, ethical, licensing, telemedicine, and regulatory requirements, including the Telemedicine Practice Guidelines issued by the applicable regulatory authorities in India, where applicable.

4.3 The Company does not endorse, guarantee, warrant, or assume responsibility for the accuracy, adequacy, quality, reliability, appropriateness, legality, validity, or effectiveness of any medical advice, diagnosis, consultation, treatment, prescription, healthcare service, laboratory report, or healthcare recommendation provided by any independent healthcare professional or third-party service provider accessed through the Platform.

4.4 The User acknowledges that all healthcare decisions, treatment choices, medication usage, interpretation of diagnostic reports, and reliance upon healthcare information obtained through the Platform shall be undertaken solely at the User’s discretion and risk and in consultation with qualified medical professionals where necessary.

4.5 The Platform and Services are not intended for medical emergencies or urgent healthcare situations. In the event of any medical emergency, the User must immediately contact appropriate emergency medical services, hospitals, or qualified healthcare professionals.

4.6 The Company shall not be liable for any injury, illness, adverse medical outcome, treatment complication, delay in diagnosis, prescription error, healthcare negligence, laboratory discrepancy, medical misinterpretation, or other consequence arising out of or relating to the acts, omissions, professional judgment, services, or conduct of independent healthcare professionals or third-party healthcare service providers.

4.7 Nothing contained on the Platform shall be construed as creating a doctor-patient relationship between the Company and the User.

5.1 The User agrees to pay all fees, charges, subscriptions, consultation fees, diagnostic charges, pharmacy-related charges, convenience fees, taxes, and other applicable amounts associated with the Services availed through the Platform in accordance with the pricing displayed or otherwise communicated at the time of booking or transaction.

5.2 All payments made through the Platform shall be processed through authorized payment gateway service providers, banking partners, or financial institutions engaged by the Company. The User agrees to provide accurate and complete payment-related information and authorizes the Company and its payment processing partners to process transactions in connection with the Services availed by the User.

5.3 The Company reserves the right to revise, modify, update, or change pricing, subscription plans, service charges, convenience fees, discounts, promotional offers, or payment terms at any time without prior notice, subject to applicable law.

5.4 The User acknowledges that certain Services may be subject to separate pricing policies, cancellation charges, consultation fees, partner-specific terms, laboratory policies, pharmacy policies, or healthcare provider terms, which may be communicated at the time of booking or availing such Services.

5.5 Refunds, cancellations, rescheduling requests, and reversals shall be governed by the Company’s applicable cancellation and refund policies, as may be updated from time to time.

5.7 Refund timelines may vary depending upon the payment method, banking systems, payment gateway providers, financial institutions, healthcare partners, and operational processes involved.

5.8 The Company shall not be liable for any delay, failure, interruption, deduction, or error attributable to payment gateway providers, banks, financial institutions, telecommunication systems, or third-party payment processing systems beyond the reasonable control of the Company.

5.9 The User agrees that all applicable taxes, levies, duties, governmental charges, and statutory deductions associated with transactions undertaken through the Platform shall be borne by the User unless expressly stated otherwise.

6.1 All rights, title, and interest in and to the Platform, including its software, technology, source code, object code, user interfaces, designs, layouts, graphics, logos, trademarks, service marks, trade names, content, text, databases, compilations, audiovisual material, features, functionalities, and all related intellectual property rights, whether registered or unregistered, shall vest solely and exclusively in the Company or its licensors, partners, or authorized content providers.

6.2 Nothing contained in these Terms shall be construed as transferring, assigning, licensing, or granting any ownership rights or proprietary interests in the Platform or any intellectual property associated therewith to the User, except for the limited, revocable, non-exclusive, non-transferable right to access and use the Platform strictly in accordance with these Terms.

6.4 Any feedback, suggestions, recommendations, ideas, enhancement requests, reviews, comments, or other submissions voluntarily provided by the User relating to the Platform or Services may be used by the Company without restriction or obligation, and the User hereby grants the Company a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable right to use, reproduce, modify, adapt, publish, distribute, and incorporate such submissions for lawful business purposes.

6.5 All third-party trademarks, healthcare provider names, logos, service marks, and content displayed on the Platform shall remain the property of their respective owners, and their inclusion on the Platform shall not be construed as granting any rights or licenses to the User.

7.2 The Company reserves the right, at its sole discretion and without prejudice to any other legal remedies available, to suspend, restrict, terminate, investigate, report, or take appropriate legal action against any User engaged in prohibited activities or violations of these Terms or applicable law.

8.1 The Company may collect, receive, store, process, use, disclose, transfer, and otherwise handle personal data and health-related information of Users in connection with the operation of the Platform and provision of Services. For the purposes of applicable data protection laws, the Company may act as a data fiduciary, intermediary, technology platform, processor, service provider, or equivalent responsible entity depending upon the nature of the Services, healthcare workflows, contractual arrangements, and processing activities undertaken through the Platform.

8.2 The collection, processing, storage, sharing, retention, disclosure, and protection of personal data and health-related information shall be governed by the Company’s Privacy Policy, which is incorporated into and forms an integral part of these Terms.

8.3 By accessing or using the Platform or Services, including through OTP-based authentication, account registration, or submission of personal or health-related information, the User expressly acknowledges and agrees to the terms of the Privacy Policy and consents to the processing of information in the manner described therein.

8.4 The User further acknowledges and agrees that certain health-related information, medical records, prescriptions, consultation records, diagnostic reports, and other sensitive personal data may be shared with independent healthcare professionals, laboratories, pharmacies, diagnostic centers, payment service providers, technology partners, and other authorized third parties strictly for the purposes of providing Services, complying with legal obligations, maintaining Platform functionality, and facilitating healthcare coordination. Such processing, storage, transmission, or handling of information may involve the use of cloud infrastructure, software systems, technology service providers, communication systems, or authorized entities located within or outside India, subject to applicable law and reasonable safeguards implemented by the Company.

8.5 The Company undertakes to implement reasonable administrative, technical, operational, and organizational safeguards designed to protect personal data and health-related information in accordance with applicable law and reasonable security practices.

8.6 The User acknowledges that no electronic transmission, digital storage system, internet-based platform, or security infrastructure can be guaranteed to be completely secure or immune from unauthorized access, cyber threats, technical failures, or security incidents. Accordingly, while the Company endeavors to protect User information, the Company does not guarantee absolute security of any information transmitted to or stored through the Platform. Notwithstanding suspension, termination, deactivation, consent withdrawal, or discontinuation of Services, the Company may retain certain information, records, logs, healthcare-related information, transaction records, audit trails, consent records, communication records, or other information where reasonably required for legal compliance, regulatory obligations, fraud prevention, dispute resolution, audit preservation, cybersecurity purposes, establishment or defence of legal claims, healthcare coordination, or other lawful purposes permitted under applicable law.

8.7 Users are advised to carefully review the Privacy Policy available on the Platform to understand the Company’s data collection, usage, retention, disclosure, security, and grievance handling practices.

8.8 Users may exercise certain rights relating to their personal data and health-related information in accordance with applicable law and the Company’s Privacy Policy, including rights relating to access, correction, updating, consent withdrawal, grievance redressal, account management, and other rights available under applicable data protection laws.

9.2 The Company may also suspend, discontinue, modify, restrict, or withdraw any part of the Platform or Services for maintenance, upgrades, technical reasons, operational requirements, security purposes, business decisions, regulatory compliance, or circumstances beyond the reasonable control of the Company.

9.3 The User may discontinue use of the Platform or request deactivation or deletion of the User account in accordance with the procedures communicated by the Company from time to time.

9.4 Suspension, termination, or discontinuation of access to the Platform shall not affect any rights, obligations, liabilities, disclaimers, indemnities, limitations of liability, payment obligations, retention rights, dispute resolution provisions, or other provisions which by their nature are intended to survive termination.

9.5 The Company shall not be liable for any loss, damages, inconvenience, inability to access records, interruption of Services, or consequences arising from suspension, restriction, termination, or discontinuation of the Platform or Services in accordance with these Terms.

10.2 The Company reserves the right, at its own cost and discretion, to assume exclusive control and defence of any matter otherwise subject to indemnification by the User, and the User agrees to cooperate fully with the Company in the defence of such claims or proceedings.

10.3 The obligations contained in this Clause shall survive suspension, termination, discontinuation, or expiry of the User’s access to the Platform or Services.

11.1 To the fullest extent permissible under applicable law, the Company, its affiliates, subsidiaries, directors, officers, employees, agents, licensors, healthcare partners, service providers, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or remote damages, losses, liabilities, claims, costs, or expenses arising out of or relating to the access to, use of, inability to use, or reliance upon the Platform or Services.

11.3 The User acknowledges and agrees that the Platform is provided on an “as is” and “as available” basis without warranties of any kind, whether relating to accuracy, reliability, merchantability, fitness for a particular purpose, uninterrupted availability, or non-infringement.

11.4 To the extent permissible under applicable law, the aggregate liability of the Company arising out of or relating to the Platform or Services shall not exceed the amount actually paid by the User to the Company for the specific Service giving rise to the claim during the three (3) months immediately preceding the occurrence of the event giving rise to such liability.

11.5 Nothing contained in these Terms shall exclude or limit any liability that cannot be lawfully excluded or limited under applicable law.

12.1 These Terms shall be governed by, construed, and interpreted in accordance with the laws of India, without regard to principles relating to conflicts of laws.

12.2 Any dispute, controversy, claim, difference, or legal proceeding arising out of or relating to these Terms, the Privacy Policy, the Platform, the Services, the relationship between the User and the Company, or any rights or obligations arising therefrom shall, to the extent possible, first be attempted to be resolved amicably through good faith discussions between the parties.

12.3 In the event that any dispute is not resolved amicably within a reasonable period, such dispute shall be subject to the exclusive jurisdiction of the competent courts situated at Mumbai, Maharashtra, India.

12.4 Nothing contained in these Terms shall prevent the Company from seeking interim, injunctive, equitable, protective, or other appropriate relief before any court, tribunal, regulatory authority, or competent forum having jurisdiction, where such relief is necessary to protect the rights, interests, confidentiality, intellectual property, operations, security, or legal position of the Company.

12.5 The User irrevocably agrees to submit to the exclusive jurisdiction of the courts located at Mumbai, Maharashtra, India and waives any objection relating to jurisdiction, venue, or forum convenience to the extent permissible under applicable law.

13.1 The Company reserves the right, at its sole discretion and at any time, to modify, amend, revise, update, supplement, or replace these Terms, the Platform, the Services, or any policies, guidelines, notices, or procedures associated therewith, in whole or in part, in order to reflect changes in applicable law, regulatory requirements, healthcare practices, operational processes, business models, technology standards, security requirements, or service offerings.

13.2 Any revised or updated version of these Terms shall become effective upon publication on the Platform or upon such other effective date as may be specified by the Company.

13.3 The Company may, at its discretion, notify Users of material changes to these Terms through the Platform, email communications, SMS communications, application notifications, or other reasonable means of communication. However, the User acknowledges that it shall remain the User’s responsibility to periodically review these Terms to remain informed of any modifications or updates.

13.4 The User’s continued access to or use of the Platform or Services following the publication or communication of revised Terms shall constitute the User’s acknowledgment and acceptance of such revised Terms to the extent permitted under applicable law.

13.5 Where required under applicable law, the Company may seek additional consent or acknowledgment from Users in relation to material changes affecting the rights, obligations, processing of information, or use of the Platform or Services.

14.1 Entire Agreement: These Terms, together with the Privacy Policy and any other policies, guidelines, notices, disclaimers, or terms made available on the Platform, constitute the entire agreement between the User and the Company with respect to access to and use of the Platform and Services and supersede all prior communications, understandings, arrangements, representations, or agreements, whether oral or written, relating thereto.

14.2 Severability: If any provision of these Terms is held to be invalid, unlawful, unenforceable, or contrary to applicable law by any competent court or authority, such provision shall be deemed severable and the remaining provisions of these Terms shall continue to remain valid, binding, and enforceable to the fullest extent permissible under applicable law.

14.3 Waiver: No failure, delay, relaxation, or omission by the Company in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any partial exercise preclude any further exercise of such right or remedy.

14.4 Assignment: The User shall not assign, transfer, delegate, sublicense, or otherwise dispose of any rights or obligations under these Terms without the prior written consent of the Company. The Company reserves the right to assign, transfer, delegate, subcontract, or otherwise deal with its rights and obligations under these Terms to any affiliate, successor entity, purchaser, acquirer, or third party without prior notice to the User.

14.5 Force Majeure: The Company shall not be liable for any delay, interruption, failure, deficiency, or inability to perform any obligations under these Terms where such delay or failure arises from events beyond the reasonable control of the Company, including acts of God, natural disasters, pandemics, epidemics, governmental actions, regulatory restrictions, war, terrorism, civil disturbances, labor disputes, network failures, cyber incidents, power outages, technical failures, or disruptions affecting third-party infrastructure or services.

14.6 Relationship of Parties: Nothing contained in these Terms shall be construed as creating any partnership, joint venture, agency, fiduciary, employment, franchise, or representative relationship between the Company and the User.

14.7 Survival: Any provisions of these Terms which by their nature are intended to survive suspension, termination, expiry, or discontinuation of access to the Platform or Services, including provisions relating to intellectual property, indemnification, limitation of liability, dispute resolution, confidentiality, data retention, governing law, and enforcement rights, shall continue to remain in full force and effect notwithstanding such suspension, termination, expiry, or discontinuation.